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We Appreciate Your Time, Your Feedback Will Allow Us to Better Serve Our Customers in the Future
After-Repair Survey
What type of machine did you have repaired?*
Sewing Only
Embroidery Only
Combo Machine
Long Arm
Free Arm Embroidery
Serger
Other
If other, explain:
What type of repair or service was needed?*
Cleaning / Maintenance
Parts Replacement
Other
If other, explain:
How did you find our repair services?*
Search engine/Google
Social media
Friend/family
Previous customer
Advertisement
Sewing class/event
Repair referral
Other
If other, explain:
What was the most important factor when choosing our repair service?*
Price
Reputation
Convenience
Turnaround time
Staff expertise
Recommendation
Other
If other, explain:
How satisfied were you with the repair service?*
1-Extremely Dissatisfied
2-Fairly Dissatisfied
3-Neutral
4-Fairly Satisfied
5-Extremely Satisfied
How satisfied were you with the communication throughout the repair process?*
1-Extremely Dissatisfied
2-Fairly Dissatisfied
3-Neutral
4-Fairly Satisfied
5-Extremely Satisfied
How satisfied were you with the turnaround time?*
1-Extremely Dissatisfied
2-Fairly Dissatisfied
3-Neutral
4-Fairly Satisfied
5-Extremely Satisfied
How would you rate the value of the repair relative to its cost?*
1-Least value
2-Less value
3-Comparable
4-More value
5-Most value
Was the repair completed to your expectations?*
No
Partially
Yes
How likely are you to use our repair services again?*
0-Not likely at all
1
2
3
4
5
6
7
8
9
10-Extremely likely
How likely are you to recommend our repair services to someone else?*
0-Not Likely
1
2
3
4
5
6
7
8
9
10-Extremely Likely
Is there anything we could have done to improve your experience?*
Repeat Email Address